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Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.

Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.  In this job you will work with customers based in North America and Latin America with a primary focus on Canada while working with an internal team spread across the globe.  This is a complex job that requires excellent communication and organization skills.

Job Qualifications

  • Wants to delight customers, above and beyond the call of duty

  • Ability to offer alternate solutions to existing processes/procedures

  • Able to clearly articulate messages to a variety of audiences.

  • Able to establish and maintain strong relationships.

  • Time management in fast paced environment

  • Organizational skills to maximize productivity

  • Adapts to customer situation & different personalities

  • Work is accurate and with eye for detail

  • Is always seeking to improve the job and provides solution oriented feedback

  • Demonstrate business judgment by knowing when to work independently and when to collaborate

  • Ability to solve complex issues that are in the best interest of the customer and the company

  • Positively manage stress that is typical in a customer service environment

  • Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)

  • Knowledge of Siebel and/or Oracle preferred

  • Hourly position that may involve occasional overtime

  • Office hours are Monday through Friday  for an 8 hrs a day on average with start time varying between 7 am and 9am

  • Telecommuting is not an option for this role


Visa sponsorship is not available for this position.


Job Function

Customer Service


Privacy Statement 

Keysight is an Equal Opportunity Employer.

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : US : Colorado : Colorado Springs

Job ID : 32140 - Free Classified Ads in US on Craigslist